Work with us
Become a patient companion
If you are patient, reliable and good with older adults, this is work where a single careful morning changes someone's week.
The role
What is a patient companion?
A patient companion accompanies a patient to a medical appointment and manages everything around the clinical care: getting there, registering, queueing, moving between departments, taking notes and getting home again.
The role is non-clinical. You will never be asked to give medical advice, administer medication or perform nursing tasks. What matters most is patience, punctuality and the ability to keep a nervous person calm.
Your responsibilities
- Meet the patient at the agreed time and place, without exception
- Assist with registration, queueing and moving between departments
- Provide wheelchair or walking support where required
- Take clear notes during the consultation
- Assist at pharmacy, billing and insurance counters
- Send agreed progress updates to the nominated family member
- Submit a short written summary after the appointment
- Escalate anything unexpected to the coordinator immediately
Candidate requirements
- At least 21 years old and legally permitted to work in Malaysia
- Conversational English plus at least one of Malay, Mandarin, Tamil or a dialect
- Comfortable communicating with elderly patients and their families
- Physically able to assist with wheelchairs and short walking support
- Reliable smartphone and prompt responsiveness to messages
- Able to travel to hospitals within your preferred coverage area
- Willing to complete reference checks and sign a confidentiality undertaking
- Healthcare or caregiving experience is an advantage, not a requirement
Why join
What you get from the role
Flexible assignments
Accept bookings that fit your schedule. Most assignments run within office hours.
Genuinely meaningful work
You are the reason a patient understood their diagnosis and got home safely.
Training provided
Orientation and ongoing briefings on hospital navigation, elderly support and boundaries.
Clear scope and support
Every assignment is scoped in writing, with a coordinator reachable throughout.
Training
What we prepare you for before your first assignment
Hospital navigation
Registration flows, department layouts, counters and payment processes at major centres.
Supporting older adults
Safe walking support, wheelchair handling, pacing, and communicating with patience.
Boundaries and escalation
What sits outside the role, and exactly when and how to contact the coordinator.
Note-taking
Recording instructions, medication changes and follow-up dates accurately.
Confidentiality
Handling patient information responsibly and what must never be shared.
Family communication
Sending clear, calm updates without speculating on clinical matters.
Process
How the application works
- 01
Submit the form
Complete the application with your details and availability.
- 02
Initial review
We review applications within five working days.
- 03
Interview
A conversation about experience, scenarios and expectations.
- 04
Checks & orientation
Reference checks, confidentiality undertaking and briefing.
- 05
First assignment
You start with a straightforward booking, supported closely.
FAQ
Questions from applicants
What are the requirements to become a companion?
Is this full-time employment?
Do I need a car?
How long does the application take?
Ready to apply?
The application takes about ten minutes. You can upload your resume at the end.